Correct. It is mathematically impossible to directly hack the Bitcoin Blockchain.
However, our approach involves using the Bitcoin owner’s password guesses to “crack” their password. In combination with a private key backup (essentially an encrypted private key) this allows our clients to regain control of their funds.
The types of crypto that we support are expanding every day.
At the moment we support all Crypto Tokens Recovery, seed phrase recovery for any type of bip-39 or erc-20 token including legacy mnemonics, 13th and 25th words.